About Convertize

Account

Technical Info

Installing Convertize

Billing

Using Convertize

Installing Convertize with:

General information about your account

How to purchase a plan on Convertize?

To be able to purchase a plan on Convertize, you first need to create an account. Then, from your dashboard, you can access the plan page by clicking on “Upgrade plan” and choose between Starter, Team or Enterprise. Simply select one and add your Debit/Credit card details.

 

Ways to pay

You can use any of the payment types listed below.

accounts_info_convertize

 

How to renew a plan?

Whatever your plan type, it will be automatically renewed monthly or annually (depending on which one you chose when signing up) until you give us notice that you want to cancel you plan. To cancel your subscription, please send us an email at invoice@convertize.com.

 

How to cancel a plan ?

To cancel your subscription, please send us an email at invoice@convertize.com. We do not provide refunds on already paid months.

 

Change details (password, email, name)

You can change your password by clicking on your account profile at the top right of the dashboard and clicking on “Profile”. If you want to change the name or email details of your account, contact us via the chat option(blue button on the bottom right of your screen) and give us details of the change you want to make.

 

Refund policy

You may cancel your subscription at any time but we cannot refund any amounts that you have already paid. If you want to cancel your subscription, use the chat (blue button on the bottom right of your screen) on the platform to contact us.

 

Invoices

You will receive an invoice sent via email after every payment.

 

Change billing details (address, card number, company, name, VAT number, billing email)

If you want to change your billing details after having purchased a plan, contact us by using the chat (blue button on the bottom right of your screen).

 

VAT information
All UK-based companies are subject to VAT (20%), which is included in the price of each plan.

For non-UK companies, the price of the plan does not include VAT.