If you installed the Pixel by inserting it into your HTML header, our Pixel checker is able to detect it. When you click ‘Save and continue’ at the bottom right of the Smart Editor, you are taken to the checklist just before launching an experiment. The first item on the list will tell you if the Pixel has been correctly implemented as shown below:
If you have used a plugin or tag manager to install the Pixel, it is possible that the Pixel checker cannot detect it. This is the case with for example Google Tag Manager. The platform will then display the following message on the checklist:
In this case, you can follow the steps below to check if the Pixel is implemented correctly.
If you installed the Pixel with Google Tag Manager and you want to check if the Pixel is implemented correctly, you can use Google Chrome’s Developer Tools.
Before you do this, check the Pixel code of your project to find the 4-digit ID of your Pixel. You can do this by clicking on “Settings” when you have navigated to a specific project in the My Projects tab.
You should then see the Pixel code that you are checking. I have highlighted the 4-digit Pixel ID in the image below:
Now you are ready to check if this Pixel is firing correctly on Chrome’s DevTools.
Firstly, to access DevTools, open the page you are checking the Pixel for in Chrome, right click anywhere and click ‘Inspect’:
You should then see console open up as shown below. First, click on the ‘Network’ tab:
Then, navigate to the ‘JS’ tab within the ‘Network’ tab:
Then type “convertize” into the Filter box in the top left as shown below, and reload the page:
And that’s it! If you are still unsure whether the Pixel is implemented correctly, please get in touch using the in-app chat support. Just click on the blue chat bubble in the bottom right.